How long will it take to receive my order?
Your order will be shipped within 7 – 10 business days for in-stock items being shipped within the continental U.S. Out of stock items may take longer. Please note that during the pandemic there may be shipping delays.
Will I get a receipt?
A receipt is included in every order.
Do you take purchase orders?
BD&A requires pre-payment. If you would like to contact us at our office or via email at email@example.com, we would be happy to prepare an invoice and fax/email it to you so that your payables department can remit payment. We will need full purchaser name (facility/company), address (street address, no PO Boxes), phone and fax number, contact person, and the purchase order number if you want that referenced on the invoice.
Do you take phone orders?
It is best if you order online so you can access Member Pricing and any discount codes you may have. These are available for online orders only.
What if I want to mail in my order with a check?
Ordering and fulfillment is much quicker online. If you feel you must mail a check, please contact us at firstname.lastname@example.org
Do you have a guarantee?
All publications have a 60-day money back guarantee, excluding: CD-ROMs, electronic or downloadable products (webinars, e-books, etc.).
How do I return an order?
Send the item(s) back with original invoice/receipt and you will be credited or refunded depending on your method of payment less shipping/handling as long as the item is in original condition and is returned within 60 days. CD-ROMs, electronic or downloadable products (webinars, e-books, etc.) are not refundable. Please send item(s) returning to: Alphagraphics, Attn: Becky Dorner Returns, 9015 Antares Ave., Columbus, OH 43240.
How do I change or cancel an order?
Contact us at email@example.com as soon as possible after you have ordered and we will assist you.
What are your shipping charges?
Within the Continental U.S. (for all other orders, please call for shipping charges):
- Up to $100 — add $12
- $101 – $200 — add 10%
- $201 – $500 — add 7%
- $500 and up — add 5%
Canadian Customers: Orders are shipped via USPS to the Canada Post (Canada’s postal service) which handles final delivery of the package. In addition to the shipping charge that is charged when your order is placed, any item valued over CAN $20 is subject to duty and tax fees and a $9.95 handling fee.
My company is interested in ordering a large number of books. Is there any discount for a larger order?
Bulk order discounts are offered for any order of 10 or more copies of the same item. Please contact us at firstname.lastname@example.org for a quote and we will be pleased to help you with your order.
Can my order be shipped to a PO Box?
No. In order to charge our customers the least possible shipping costs, we ask that you supply us with a physical street address. Our orders are shipped direct to you via UPS in the Continental U.S.