How long will it take to receive my order?
Your order will be shipped within 7 – 10 business days for in-stock items being shipped within the continental U.S. Out of stock items may take longer. Please note that during the pandemic there may be shipping delays.
Will I get a receipt?
A receipt is included in every order.
Do you take purchase orders?
BD&A requires pre-payment. If you would like to contact us at our office or via email at email@example.com, we would be happy to prepare an invoice and fax/email it to you so that your payables department can remit payment. We will need full purchaser name (facility/company), address (street address, no PO Boxes), phone and fax number, contact person, and the purchase order number if you want that referenced on the invoice.
Do you take phone orders?
It is best if you order online so you can access Member Pricing and any discount codes you may have. These are available for online orders only.
What if I want to mail in my order with a check?
Ordering and fulfillment is much quicker online. If you feel you must mail a check, please contact us at firstname.lastname@example.org
What if I’m not happy with my purchase?
We pride ourselves in quality products and excellent customer service. Please contact us immediately if you are not satisfied with your purchase and we will do our very best to make things right.
How do I return an order?
Prior approval is required for a return, so please contact our customer support team at email@example.com to request a return. Items must be returned within 30 days of the original purchase date in their original condition. Electronic or downloadable products (i.e., webinars, e-books, etc.) are not refundable. Completed courses/exams are not refundable. Customers will be responsible for the return shipping costs unless the return is due to a defective item or an error on our part. Refunds or exchanges will be processed upon receiving and inspecting the returned item(s). Returns outside the 30-day period or those that do not meet the eligibility criteria will not be accepted. For more information or assistance, please contact our customer support team. Thank you for shopping with us!
How do I change or cancel an order?
Contact us at firstname.lastname@example.org as soon as possible after you have ordered and we will assist you.
What are your shipping charges?
Within the Continental U.S. (for all other orders, please call for shipping charges):
- Up to $100 — add $12
- $101 – $200 — add 10%
- $201 – $500 — add 7%
- $500 and up — add 5%
Canadian Customers: Orders are shipped via USPS to the Canada Post (Canada’s postal service) which handles final delivery of the package. In addition to the shipping charge that is charged when your order is placed, any item valued over CAN $20 is subject to duty and tax fees and a $9.95 handling fee.
My company is interested in ordering a large number of books. Is there any discount for a larger order?
Bulk order discounts are offered for any order of 10 or more copies of the same item. Please contact us at email@example.com for a quote and we will be pleased to help you with your order.
Can my order be shipped to a PO Box?
No. In order to charge our customers the least possible shipping costs, we ask that you supply us with a physical street address. Our orders are shipped direct to you via UPS in the Continental U.S.