Attract residents, retain staff, maximize positive results with this 9-module self-study activity!
Kind Dining® is cost effective, inspirational, experiential, online/on-demand, trainer-led, 9-module eLearning training series designed to help improve the dining experience in senior living communities.The course helps organizations prosper through creating communities of belonging and reducing the epidemic of loneliness, isolation and the feelings of not belonging exacerbated by COVID. It offers immediate skill building for staff to develop skills around kindness, civility, empathy, a unique brand of hospitality, effective communication, food safety and serving skills that close service gaps, raise quality standards, resident satisfaction, and staff retention across departments, beginning with the dining environment.
Kind Dining® Provided Certificate of Training for CDR: 11 CPEUs (including 1 for ethics) or CBDM:11 CPEUs (9 general, 1 sanitation, and 1 ethics)
The Kind Dining® 9-module eLearning training series is evidence-based and values driven. It offers immediate skill-building to develop staff personal, interpersonal, and technical skills to create relationship success in senior living community settings for all–service members, health care professionals, and administrative leaders. The series delivers training in an online, on-demand format. Each module varies in length depending on the topic and features an expert instructor. Learners just need a computer with speakers and internet access. It takes approximately 11 hours to complete all 9 sessions.
All participants learn foundational methods that will prepare them for professional roles and leadership. This training curriculum specifically focuses on raising service standards and teaches unique principles of hospitality, service with kindness, dignity, courtesy, civil communication, and team skills, and how to ethically manage in the dining environment and beyond, including for those new to the workforce and unsure of their role.
Kind Dining eLearning Module Titles (Modules not sold individually)
Foundations of Great Service – Modules 1-3
1. Can we make a house a HOME? – Creating Community
2. WHO are you serving? – Respecting the Aging Process
3. What do YOU bring to the Table – How to be Successful
Nuts and Bolts of Great Service – Modules 4-6
4. Making it Personal- Knowing How to be Ready to Serve
5. The Symphony of Service – Applying What You Know Correctly
6. If I Only Had a Heart – Caring to Become Better
Maintaining Great Service – Modules 7-9
7. Emotion Control – Dealing With the Hard Parts of Serving
8. Don’t Touch That! – Preventing Food Borne Illness & Spread of Infection
9. Polishing Service – Respecting the Company that Hired Us
About the Handbook, Quizzes, Exam and CPE Certificate
Each online module of this self-study course has a specific downloadable handbook. Throughout each course, we have challenge questions and invite learners to reflect, write, and recap their thoughts as they progress through the 9 modules and their handbooks. Each Module has a 10-question quiz for all learners to complete. Upon passing the quiz and submitting the Kind Dining Evaluation Form, Kind Dining will send you via email your Certificate of Completion.
Please note: Once you purchase this product, you will be contacted by Kind Dining via email with your login and password, and a link to the online course materials. You will be using the Kind Dining platform directly for all course materials, exams and certificates. You will have 45 days to complete the program unless Kind Dining grants additional time for completion. This program is not hosted on the BDA website.
Course includes electronic documents and 1 certificate with passing grade.