Speaker: Becky Dorner, RD, LD
New! Powerpoint slide presentation with audio. Watch Becky's powerpoint presentation along with audio from this program.
Description:
Imagine the most wonderful dining experience you’ve ever had: the atmosphere; the sights, sounds and scents, the people you were with, the conversations you enjoyed, the whole experience...
Dining should be a memorable experience! Our customers are demanding changes and improvements in dining and food service. The old institutional model of food service is no longer acceptable. Residents and their families are demanding more personal choice and control. Are you up for the challenge? You can be with the information in this session! Becky will discuss the various aspects of person-centered dining, provide an abundance of new and creative ideas, and allow time for discussion about how you can implement positive change to keep up with the demands of a changing clientele. It doesn’t have to be hard! Learn how to implement some simple changes that can make a huge difference in your dining program!
In this fun session, you will learn:
• The current culture in nursing homes and how customers are driving change
• The basics of person-centered care and how it affects your facility culture and your dining program
• Benefits of culture change and commonalities of culture change programs
• How funding is also driving changes in the current system
• How dining can be the focal point of beginning culture change and person-centered care
• How to improve customer satisfaction through dining programs focused on individual choice
• How to choose a style of food service to fit your customer’s needs
• How to improve food quality to meet customer demands
• Visual examples of specific changes that are easy to implement
• How to get started now!
Upon completion of this presentation, participants will be able to:
1. Understand the reasons behind the need for changes in dining services
2. Identify alternative dining programs such as restaurant style dining, buffet style, family style and self service
3. Identify ideas for positive changes within your dining program and food service department such as improvements in dining atmosphere, food quality and presentation, service style and hospitality training
Audience:
• Interdisciplinary: Anyone interested in learning how to improve dining and implement person-centered dining
• A great program for your whole team to participate in!
Windows® 2000, XP, 2003 Server or Vista For Mac users: Mac OS® X 10.4 (Tiger®) or newer
Course Hours: 2 CDR Level: 2 CDR Learning Codes: 8000, 8010, 8015, 8050, 8060
What are the system requirements for seminar?
To watch and listen to the program on a PC, the following is required:
Minimum of Pentium® class 1GHz CPU with 512 MB of RAM (recommended) (2 GB of RAM for Windows® Vista)
Speakers
PowerPC G4/G5 or Intel processor (512 MB of RAM or better recommended)
Speakers
Please choose single or unlimited participants in the box on the right when ordering.
We hope you enjoy the program!