Question: How long will it take to receive my order?
Answer: Approximately 7 - 10 business days for in-stock items. Menus and/or out of stock items may take longer.
Question: Will I get a receipt?
Answer: A receipt is included in every order.
Question: Do you take purchase orders?
Answer: BD&A requires pre-payment. If you would like to contact us at our office or via email at info@beckydorner.com, we would be happy to prepare an invoice and fax/email it to you so that your payables department can remit payment. We will need full purchaser name (facility), address (street address, no PO Boxes), phone and fax number, contact person, and the purchase order number if you want that referenced on the invoice.
Question: Do you take phone orders?
Answer: Yes! Becky Dorner & Associates accepts orders over the phone. Just call 1-800-342-0285 between 9:00 am - 5:00 pm EST. Please have credit card information ready.
Question: What if I want to mail in my order with a check?
Answer: Make check payable to Becky Dorner & Associates, Inc. Mail to: Becky Dorner & Associates, 3526 Ridgewood Rd., Akron, OH 44333. Please provide a physical street address, we can not ship to PO Boxes. You can use our printable order form.
Question: Do you have a guarantee?
Answer: All publications have a 60-day money back guarantee, excluding: CD-Roms, teleseminars, and any online or downloadable products.
Question: How do I return an order?
Answer: Send the item(s) back with original invioce/receipt and you will be credited or refunded depending on your method of payment less shipping/handling as long as item is in original condition (within 60 days). CD-Roms and downloadable items are not refundable.
Question: How do I change or cancel an order?
Answer: Contact us at 1-800-342-0285 between 9:00 am - 5:00 pm EST as soon as possible.
Question: What are your shipping charges?
Answer: Within the Continental US (all others call for shipping):
Up to $50 -- add $7
$51 - $75 -- add $8.50
$76 - $100 -- add $10
$101 - $200 -- add 10%
$201 - $500 -- add 7%
$500 and up -- add 5%
Question: My company is interested in ordering a large number of books. Is there any discount for a larger order?
Answer: Bulk order discounts are offered for any order of 10 or more of the same item. Buy 10-19 of the same manual and save 10%, 20-29 save 15%, 30-49 save 20%, more discounts available for higher volume. Please call us for a quote and we will be pleased to help you with your order.
Question: Can my order be shipped to a PO Box?
Answer: No. In order to charge our customers the least possible shipping costs, we ask that you supply us with a physical street address. Our orders are shipped direct to you via UPS in the Continental US.